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Privacy policy

Information about company and website

Uvenco UK Plc is responsible for this website. This website is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of your use of the website. Uvenco UK Plc is registered in the UK: Unit 17, Rufus Business Centre, Ravensbury Terrace, London, SW18 4RL, UK, and its registration number is 6135746. Uvenco Group may from time to time carry out due diligence checks on current and future counterparties. These checks may involve Uvenco collecting personal information received or gathered via publicly available databases and other available on/off-line sources. For information on how Uvenco does this in accordance with applicable data privacy laws, please, contact privacy@uvenco.co.uk

Your personal information

This privacy statement, along with any other documents, policies, notices or other statements referred to herein sets out the basis on which we process personal information about you. Personal data is information that can identify a specific individual such as name, physical and/or email address and telephone number. If during your visit to this website you order products or services, enter a competition or promotion or otherwise submit information to us e.g., by filling in forms or responding to surveys, you are agreeing to provide us with your personal information. You agree that it will be used to provide the information, products or services you request (including information on additional products and/or services which Uvenco reasonably thinks may be of interest to you). Where you have subscribed to receive our newsletter(s), we are able to ensure you receive further relative and informative communications by following your interactions with that communication, such as whether you receive, open or click on a link within an email communication. There will be an option provided to unsubscribe at any time on our further communications. The Uvenco website may contain links to content or other functionalities which are provided by third parties and may be outside our control and are not covered by our privacy statement. If you access other websites using links or use other embedded functionality provided by third parties, the operators of those websites may collect information from or about you which will be used by them in accordance with their privacy statement, which may differ from ours. We recommend that you read the privacy statements of those providers located on their websites. We do not accept any responsibility or liability for these policies.

Keeping personal information accurate and accessible

We will hold personal information from the date of its collection for the purposes of providing you with the products or services requested. After this time it may be deleted or aggregated to our database so that it no longer directly identifies you.
Uvenco is committed to ensuring that your personal information is kept accurate and up to date at all times. However, we can only make changes to your personal information if you notify us of any changes. It is your responsibility to let us know if there are any inaccuracies or changes to your personal information. Please notify us of any errors or changes at privacy@uvenco.co.uk, providing us with sufficient information to enable us to identify you, so that these changes can be made. In accordance with our internal policies you may ask us to provide you with access to any personal data that we process of yours. Should you wish to access your personal information please contact privacy@uvenco.co.uk . There may be a charge incurred for this.

Security of your personal information

Transmission of information via the internet is not always secure. Uvenco cannot guarantee the security of your data while being transmitted to our site; any transmission is at your own risk. However, once your information is received, Uvenco will take appropriate security measures to prevent unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss of personal information once it is under our control.

Disclosures and transfers of personal information

Uvenco does not sell or otherwise release your personal information to third parties in order for them to market their products and services directly to you. In order to provide our products and services we may, however, need to share your personal information with other companies within the Uvenco Group, and/or third party service providers that process data on our behalf. If you submit personal information to Uvenco, you agree to such disclosure. Since Uvenco operates globally, Uvenco may want to transfer your personal information to other countries, including countries outside the European Economic Area (EEA). However, while in our control, we always seek to ensure that your personal information receives the same level of protection as it would had it stayed within the EEA, including seeking to ensure that it is kept secure and used only in accordance with our instructions and for the agreed purpose(s). Uvenco reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a legal proceeding, court order, request from a regulator or any other legal process served on Uvenco. In the event that Uvenco is subject to a takeover, divestment or acquisition we may disclose your personal information to the new owner or owners of the business.

Changes to this privacy policy

Uvenco review this privacy policy on a regular basis and may modify it from time to time, as required. Uvenco will place any updates regarding privacy policy changes on this webpage. By continuing to use this website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes. This privacy statement was last updated on 15 April 2016.

Questions about your personal information

Should you have any questions regarding this privacy statement or the personal information we hold about you please contact us by email at privacy@uvenco.co.uk.

Return & Refund Policy

Thanks for shopping at Uvenco.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. For additional information in this section, create your own Return & Refund Policy.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. For additional information in this section, create your own Return & Refund Policy.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Cookie policy

Servers located within Uvenco and hosted by third party service providers (which may be located outside the EEA). They will automatically log data about your visit to our website based on your IP address. This information is used by Uvenco to see where the website is being used in the world to ensure seamless coverage. To delete or stop cookies being placed on your computer refer to the help menu on your internet browser. In some incidences, blocking cookies may reduce the functionality of some websites or prevent access to them depending on your chosen browser options. Cookies can be “session cookies” (which are deleted when you close your browser) and/or “persistent cookies” which remain on your computer for a longer period of time. By visiting this website, you are agreeing to our use of cookies for these purposes. This website uses cookies which:
  1. enhance the performance of the website by collecting information about how visitors use it (e.g., to maintain a consistent looks and feel for the visitor). Any information these cookies collect will not be used to send you targeted advertising or remember where you’ve been on the internet; and
  2. increase the website’s functionality and make it more personal to you by allowing us to remember your previous choices and menu preferences (e.g., your location and preferred font type and size) and to provide any enhanced features detailed in the cookie-specific user notice. We do not use the information these cookies collect to identify who you are, remember where you’ve been on the Internet, or send you targeted advertising. You agree that your attention was specifically drawn to this section of our privacy statement and to any explicit privacy notice given to you and that you consent to our use of these cookies for these purposes.

Copyright

All content and structure provided through this website is protected by copyright. The reproduction, dissemination, publication, modification, provision for third parties or adaptation of all content and structure elements, in particular text, text parts, image material, graphics, programmes and design elements, require the express prior written approval of Uvenco Group, only if and insofar as the content and structural elements are protectable under British law. The transfer to other websites especially requires the aforementioned approval. Only editorial use is permitted without this approval, provided there is an appropriate copyright notice. The private use of the content and structural elements at a workstation without its adaptation and not directly or indirectly serving commercial purposes is also permitted without this approval.

Any violations may result in civil and criminal law prosecution.